Terms & Conditions

1. Who We Are and Acceptance

InstaCloset is operated by INSTACLOSET FASHION HUB PRIVATE LIMITED (“InstaCloset”, “we”, “us”), with its registered office at Flat No. 401, Plot No. 17, Mythri Nivas, Silpa Valley, Kondapur, K.V. Rangareddy, Serilingampally, Telangana, India 500084.

Customer Support: support@theinstacloset.com.

By affirmatively accepting these Terms, you agree to them. Our Privacy Policy explains how we handle personal data. Optional marketing or other consent is requested separately where required.

2. Eligibility and Accounts

Account holders must be at least 18 years old and legally able to contract. A parent or legal guardian may purchase products for a child through the adult’s own account.

Keep your details accurate and protect your login credentials and OTPs. Notify support promptly of suspected unauthorised use. You are not automatically responsible for transactions caused by our security failure.

3. Marketplace and Sellers

InstaCloset connects customers with independent fashion retailers and brands. Unless a listing expressly identifies InstaCloset as the seller, the identified vendor sells and invoices the product.

Seller identity and applicable product, price, delivery and return information will be displayed before purchase. We facilitate ordering, payments, support and delivery arrangements and remain responsible for our own obligations under applicable law.

4. Products, Prices and Order Acceptance

Prices are in Indian rupees unless stated otherwise. Product taxes and all delivery, handling or other charges will be disclosed before you confirm payment. We will not add optional purchases through preselected consent.

Images may vary slightly with lighting or screens, but products must correspond to their descriptions. Availability, serviceability and delivery estimates are shown in the app.

An order acknowledgement confirms receipt; acceptance occurs when [CONFIRM ORDER ACCEPTANCE EVENT]. If an order cannot be accepted or fulfilled, we will notify you and refund collected amounts under the Refund Policy.

Corrections to material pricing errors require your agreement before fulfilment at a changed price.

5. Payments

Use only payment methods displayed at checkout. Payments for physical products and delivery are processed through authorised payment providers. Cash on Delivery (COD) is available only where shown.

Never share your OTP, UPI PIN or card security code with support staff or a rider. A failed payment with a bank debit will be investigated with the payment provider.

An order refund will not be made conditional on accepting promotional credit.

6. Delivery and Receipt

Provide an accurate address and a reachable contact number. Delivery times are estimates unless expressly guaranteed. We will explain material delays and available cancellation or refund options.

Delivery verification may use a delivery OTP or other disclosed proof. Share a delivery OTP only when the parcel is handed over.

We will investigate missing-delivery complaints. An OTP or system status alone does not prevent you from raising a genuine complaint.

Any failed-delivery or reattempt charge must have been disclosed before purchase and be attributable to the relevant circumstances.

7. Returns, Promotions and Credits

The Cancellation, Returns and Refunds Policy forms part of these Terms.

Eligible discretionary return requests must be submitted within 24 hours of delivery. Product-level exclusions must be disclosed before purchase. Mandatory legal rights remain unaffected.

Promotions apply only under the terms shown before use, including eligibility, expiry and funding.

Promotional credits do not replace money owed to you without your agreement.

8. Acceptable Use and Customer Content

Do not commit payment fraud, abuse returns, impersonate others, access another account, upload unlawful material, infringe rights or interfere with security. Honest complaints and good-faith returns are permitted.

Where reviews or uploads are enabled, you retain ownership and grant us a limited licence to host and display them for the relevant service.

Do not include another person’s private information. Report unlawful or abusive content through [REPORTING ROUTE]. We may remove violating content, explain relevant restrictions and offer review through support.

9. Suspension and Account Deletion

We may restrict an account where reasonably necessary for fraud prevention, security, unlawful activity or material breach, with notice and an opportunity to contest where practicable. Urgent restrictions may take immediate effect.

Undisputed refunds and statutory rights survive suspension.

You may request deletion through the routes in the Account and Data Deletion Policy. Uninstalling the app does not delete your account.

10. Responsibility and Disputes

We exercise reasonable care in providing the platform and do not guarantee uninterrupted availability.

To the extent permitted by law, neither party is liable for remote or indirect losses that were not reasonably foreseeable. Nothing excludes responsibility for fraud, wilful misconduct, a non-excludable legal duty, valid refund obligations or liability that cannot lawfully be limited.

These Terms are governed by Indian law. You may contact our grievance officer or use competent consumer commissions, regulators or courts available under law.

Any Hyderabad jurisdiction provision applies only where legally permissible and does not restrict mandatory consumer remedies.

11. Changes and Contact

We will provide notice of material changes through the app or another appropriate channel.

Changes apply prospectively. An existing order remains subject to the terms accepted for that order unless law requires otherwise. Fresh consent will be sought where required.

Address: The registered office stated above.

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt, or within any shorter legally applicable period.