Rider App Terms

1. Engagement and eligibility

These terms govern use of the InstaCloset Rider App. Your engagement, payment, insurance, benefits and termination rights are governed by your signed agreement with [INSTACLOSET OR IDENTIFIED LOGISTICS PARTNER] and applicable law. These app terms do not determine employment status or waive statutory rights. Riders must be at least 18, authorised to perform the work, and hold valid licences, vehicle documents and insurance where required.

2. Earnings and weekly withdrawals

Riders may withdraw their available earnings once per weekly cycle. The weekly cycle runs in Indian Standard Time, as displayed in the rider app. This is one successful withdrawal per cycle; a new cycle is not created by changing payout details, reinstalling the app or submitting multiple requests. The app will show your available balance, withdrawal status and next eligible withdrawal date.

Available earnings are amounts credited for completed and verified deliveries and earned incentives, after applicable tax withholding and only those lawful adjustments or deductions disclosed under your engagement agreement. Pending trip verification, unresolved COD reconciliation and genuinely disputed amounts will be identified separately with reasons. Undisputed eligible earnings will not be withheld solely because another amount is under review.

Request withdrawal through [EXACT RIDER APP WITHDRAWAL PATH] to a verified payout account in your name using a supported method. Before you confirm, the app will display the amount, any previously disclosed and legally permissible withdrawal fee, and the expected credit date. [CONFIRM WHETHER A MINIMUM WITHDRAWAL AMOUNT OR FEE APPLIES; DO NOT INTRODUCE EITHER WITHOUT DISCLOSURE.] Withdrawal requests are processed within [CONFIRMED PROCESSING TIME]. Bank holidays or provider delays may affect credit; support will provide the status and an escalation route.

Earnings not withdrawn remain payable and carry forward; they do not expire merely because you miss a weekly withdrawal. Earnings credited after your successful withdrawal become available in the next cycle. A withdrawal that is cancelled before payment, fails or is reversed without receipt does not consume your weekly entitlement. You may retry once the amount is restored and the failed transaction is reconciled, without duplicate payment. A pending withdrawal must be resolved before a duplicate request is accepted.

Trip assignments, incentives and payout disputes otherwise follow the disclosed engagement terms. Raise errors or disputed deductions through [RIDER SUPPORT ROUTE]. This weekly withdrawal facility does not override mandatory payment deadlines, an applicable employment or engagement arrangement requiring earlier payment, or a final payout legally due on exit.

3. Safe delivery and proof

Follow road and safety laws, use required protective equipment and never operate the app while riding. Handle parcels with care; do not open, substitute or misuse goods. Record collection and delivery accurately. Collect COD only as authorised and remit it under the disclosed process. Do not request payment to personal accounts or mark a failed delivery as complete. Use proof-of-delivery photos only where instructed and avoid faces, identity documents and private home interiors unless strictly necessary and lawfully authorised.

4. Location and device access

Location access supports dispatch, navigation, delivery status and rider safety during the disclosed operational period. The precise collection period and any background collection must be stated in the Privacy Policy and a prominent in-app disclosure before permission is requested. [CONFIRM WHETHER TRACKING RUNS ONLY DURING AN ACTIVE DELIVERY OR ALSO WHILE ONLINE AND AVAILABLE.] Do not describe background tracking as enabled unless the released app actually uses it. A rider can change device permissions or go offline; essential delivery functions may then be unavailable.

5. Privacy conduct and incident reporting

Use customer names, contact details and addresses only for the assigned delivery or authorised support. Do not retain, photograph or share them for personal use, contact customers after the delivery without authorisation, or harass anyone. Report accidents, parcel loss, threats and security incidents promptly through [EMERGENCY AND SUPPORT ROUTES]. For an immediate emergency, contact the appropriate local emergency service.

6. Restrictions and closure

We may take proportionate action for substantiated fraud, safety threats, misuse of customer data or material app misuse, subject to law and the engagement agreement. Provide notice, reasons and a review route where appropriate. Account deletion does not forfeit earned amounts; payment reconciliation and legitimate record retention are handled separately. Account deletion requests follow the Account and Data Deletion Policy.

Any remaining undisputed earnings will be paid to the verified payout account on the next applicable weekly payout opportunity or sooner where law or the engagement agreement requires. Account closure will not require continued app access to receive earned amounts or challenge a payout error.