Frequently Asked Questions

This page answers common questions about shopping and using InstaCloset, from signing in and finding products to orders, payments and getting help.

1. Account and sign-in

  1. Q1. How do I create an account or log in?

    Create an account using the registration form and follow any verification instructions shown. Already registered? Log in with your mobile number and enter the six-digit OTP sent to your phone.

  2. Q2. What if I cannot verify my OTP?

    Check the mobile number and code you entered. If the code has expired, request another using Resend OTP when it becomes available. If you still cannot sign in, contact customer support. Never share a login OTP with anyone.

  3. Q3. Where can I manage my account and addresses?

    Sign in to My account to view your profile, orders and wishlist, or open Saved addresses to manage delivery addresses. For help changing other account details or requesting deletion, contact support and review the Privacy Policy.

2. Products, stores and delivery

  1. Q4. How can I browse products and stores?

    Browse Products and Stores, or use Search to find products. Open a product to review its details and available options before adding it to your bag.

  2. Q5. Is a product available for delivery to my address?

    Availability depends on the product, store and delivery address. Select your address at checkout to check delivery availability and stock. Review the delivery methods, fees and any estimates shown for each store before placing your order.

  3. Q6. How do I place an order?

    Choose the available product options and quantity, then add the item to your bag. Sign in, review your bag and proceed to checkout. Choose the delivery and payment options shown, select your address and review the totals before placing your order. Items from different stores are placed as separate orders.

  4. Q7. How can I track my order?

    Sign in and open My orders. Select an order to view its details and available status information. If you need help with delivery or a missing item, contact support with your order ID.

3. Payments and offers

  1. Q8. Which payment methods can I use?

    Choose from the payment methods currently displayed at checkout. Available methods are loaded when you check out; review the displayed options and total before continuing.

  2. Q9. What should I do if a payment fails or I am charged without confirmation?

    Check My orders for an order or payment update. If your account was debited without confirmation, contact customer support with your order ID, if available, and payment reference. Do not include OTPs, UPI PINs or full payment credentials.

  3. Q10. Where can I get help with coupons, discounts, wallet or referral rewards?

    Review any offer terms shown with the promotion and check the discount and total displayed before placing your order. For questions about a coupon, wallet balance or referral reward, contact customer support and select the offers, referral codes or wallet category.

4. Cancellations, returns and refunds

  1. Q11. How can I ask to cancel an order?

    Contact customer support with your order ID to ask about the cancellation options for your order. Review the Terms and Conditions and information provided for your purchase.

  2. Q12. How do I request a return or report a damaged or wrong item?

    Open the order details from My orders. Where a return is available, select the eligible items and quantities, choose a reason and provide the requested information. Photos are required for damaged or wrong items. If a return action is unavailable or you need help, contact support with your order ID.

  3. Q13. Where can I see return and refund updates?

    Sign in to My Returns and select a return to see its status and available activity. Return details show refund amounts, methods and references when available. Contact support for questions about your specific refund.

5. Customer support

  1. Q14. How can I contact InstaCloset?

    Open Contact Us and use the support options available or submit the message form. Choose the relevant issue category and include your order ID when your question concerns a purchase. You can also read our Terms and Conditions and Privacy Policy.